Privacy Policy

Last Updated: 9/2024

Welcome to Hotel Alameda High Line - located in New York City. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book a stay with us, or interact with our services.

  1. Information We Collect

We collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, date of birth, and nationality.
  • Booking Information: Reservation details, payment information, special requests, and stay preferences.
  • Technical Data: IP address, browser type, operating system, and usage data (e.g., pages viewed, links clicked).
  • Marketing Preferences: Your preferences in receiving marketing communications from us.
  1. How We Collect Your Data

We collect personal data through:

  • Direct Interactions: When you make a reservation, contact us via email, phone, or chat, subscribe to our newsletter, or fill out a form on our website.
  • Automated Technologies: As you navigate our website, we collect technical data using cookies, server logs, and other tracking technologies.
  • Third Parties: We may receive personal data from third-party services (e.g., online travel agencies, booking platforms) that you use to book a stay with us.
  1. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: Processing your reservations, managing your stay, and fulfilling any special requests.
  • To Improve Our Website: Analyzing website usage and improving the functionality and user experience.
  • To Communicate with You: Sending booking confirmations, updates, and responding to your inquiries.
  • For Marketing: Sending you information about promotions, offers, and events that may interest you, subject to your consent.
  • Legal Obligations: Complying with legal requirements and responding to legal requests.
  1. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill our contract with you (e.g., to manage your reservation).
  • Consent: You have given your consent for specific purposes (e.g., receiving marketing communications).
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights.
  • Legal Compliance: Processing is necessary to comply with legal obligations (e.g., tax laws).
  1. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party vendors that assist in providing our services (e.g., payment processors, IT services).
  • Affiliated Hotels: Within our hotel group for operational purposes.
  • Legal Authorities: When required by law or to protect our legal rights.

If we transfer your data outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

  1. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request restriction of processing of your personal data.
  • Data Portability: Request the transfer of your data to another service provider.
  • Objection: Object to the processing of your personal data based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw your consent at any time where we rely on it for processing.

To exercise these rights, please contact us at [Email Address].

  1. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

  1. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email or through our website.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hotel Alameda High Line
518 W 27th St, New York, NY 10001
Email: hotelalamedahighline@gmail.com
Phone: 347-342-7805